Privacy policy

This policy explains how Majestic Kenya Safaris and Tours Limited collects, uses, shares and protects your personal information when you use our website or book a safari with us.

1. Information we collect

Information you give us

When you send an enquiry, book a safari or contact us, we may collect:

• Your name, email address, phone number and postal address
• Passport details and other travel documents needed to book park permits, flights and accommodation
• Payment information
• Dietary requirements and health information relevant to your safari
• Emergency contact details

Information collected automatically

When you visit our website, we may collect technical information about your device, including your IP address, browser type and version, time zone and approximate location, operating system and the pages you visit.

Cookies

We use cookies and similar technologies on this website. Our cookie policy explains which ones and how to control them.

2. How we use your information

We use your information to:

• Plan, confirm and run your safari
• Book park entry, accommodation, flights and transfers in your name
• Contact you about your enquiry or booking
• Provide customer support before, during and after your trip
• Improve our website and services
• Send you offers and travel news, if you have agreed to receive them (you can unsubscribe at any time)
• Meet our legal and regulatory obligations

3. Who we share it with

We share personal information only where needed to deliver your safari or where the law requires it:

• Our staff and guides who look after your trip
• Lodges, camps, airlines, park authorities and other suppliers that provide parts of your safari
• Service providers who work on our behalf, such as payment processing, email delivery and website hosting
• Government and regulatory authorities, when required by law

We do not sell or rent your personal information.

4. International transfers

We are based in Kenya, and many of our guests and some of our service providers are outside Kenya. Where your information moves between countries, we take reasonable steps to make sure it stays protected in line with this policy and applicable law.

5. How we protect your information

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

6. Your rights

Under the Kenya Data Protection Act 2019, and other laws that may apply to you such as the UK or EU GDPR, you may have the right to:

• Ask what personal information we hold about you and get a copy
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Withdraw consent to marketing at any time
• Receive your information in a portable format

To use any of these rights, email us at the address below. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner in Kenya or to the data protection authority in your country.

7. How long we keep it

We keep personal information only as long as we need it for the purposes in this policy, including to meet legal, accounting and tax requirements. Booking records are kept for as long as the law requires.

8. Children

Our website is not aimed at children under 13, and we do not knowingly collect their information online. When a family books with us, a parent or guardian provides the details of children travelling, and we use them only to arrange the trip.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

10. Contact us

For any question about this policy or your personal information, contact:

Last updated: 15 October 2026